Lumisoft Studios

Support

How can we help?

Pick a product below for product-specific help, or email us directly. We read and answer every message.

Common questions

How do I manage or cancel a subscription?

Subscriptions and purchases are handled by the App Store or Google Play. Open your store account settings, find the product, and manage it there. Refunds also go through the stores.

How do I remove ads in your games?

Options vary by product. Where a game offers a Remove Ads purchase, the product page or in-game purchase screen explains exactly which ad formats it removes.

How do you handle my data?

Each product has its own privacy policy linked from its page. Review that policy for current details about local data, permissions, advertising, purchases, and any platform services used.

I found a bug. Where do I report it?

Email us with the product name, your device model, and what happened. Screenshots help a lot.

Email the studio

For anything else: account questions, purchases, privacy requests, press, or partnerships.

[email protected]

We usually reply within a few business days.